I am curious does the processone for iphone software relay our messages through a server at your facility or does it go straight from the iphone client to the server that you tell it to connect to?  I am asking this because we use an openfire server with standard authencation mechanisms but it is protected by our firewall requireing vpn access to be able to connect.  Has this software been tested using the built in vpn client in the iphone?  I did not want to waste $ if this isnt going to work in our arrangement.

neo0983 - 10 June 2009 01:41 AM

I am curious does the processone for iphone software relay our messages through a server at your facility or does it go straight from the iphone client to the server that you tell it to connect to?  I am asking this because we use an openfire server with standard authencation mechanisms but it is protected by our firewall requireing vpn access to be able to connect.  Has this software been tested using the built in vpn client in the iphone?  I did not want to waste $ if this isnt going to work in our arrangement.

we use direct connection, no third party server required.
It should work.

I am having the same issue with my iPhone.  We installed Openfire 3.64. It is set to accept connections for all clients. We will be using it as a private in-house system, with the exception of my connection.
I installed Spark on my laptop and it works fine. While at the office (server location) I use our external static IP and Spark works great using my login “steve”. I take my laptop home, it still works great using the same login credentials.

However, when using the oneteam client I get “The jabber-ID you entered is not valid. Example .(JavaScript must be enabled to view this email address)”

I have set my screen name to steve.
For jabber Id I tried steve, my email address, .(JavaScript must be enabled to view this email address). steve@scdc (this is under the admin.authorizedJIDs on the server)
server has my static IP
I left the default port of 5222

I either get the invalid jabber ID, or I just got “connection failed. One team could not establish a connection with the server. Oneteam will try to re-establish a connection when you re-enter network coverage.” Only thing is Im at my office, on WIFI at full strength.

Not sure on the Oneteam version but I loaded it yesterday.

I would appreciate any suggestions. THANKS so much.

steve - 10 June 2009 11:00 PM

I am having the same issue with my iPhone.  We installed Openfire 3.64. It is set to accept connections for all clients. We will be using it as a private in-house system, with the exception of my connection.
I installed Spark on my laptop and it works fine. While at the office (server location) I use our external static IP and Spark works great using my login “steve”. I take my laptop home, it still works great using the same login credentials.

However, when using the oneteam client I get “The jabber-ID you entered is not valid. Example .(JavaScript must be enabled to view this email address)”

The problem you have is that you do not know you Jabber/XMPP id. It seems that Spark hide it somehow.
An ID is composed of a Username and a domain: .(JavaScript must be enabled to view this email address).
You need to use that full JID. If you do not know it, you need to ask your admin what is your JabberID.

I show as steve@scdc on other employees. I tried using that from the iphone however it seems that oneteam doesn’t agree that is a valid format. It likes scdc.com but not just scdc? Am I missing something?

steve - 11 June 2009 12:35 PM

I show as steve@scdc on other employees. I tried using that from the iphone however it seems that oneteam doesn’t agree that is a valid format. It likes scdc.com but not just scdc? Am I missing something?

scdc cannot be use for internet level routing. It will work internally in your company, but cannot participate in federation with other servers, etc. That’s why we are avoiding uncomplete domain name.
Do you use the server only internally ?

If this is a problem, then we can relax this constraint in a future version.
I recommand to your admin team that they set a domain that can be added in DNS, etc, even if use is only internal for now. You never know and they might want to open it more largely later on.

The server is primarily used internally except for me. I want to use internally and/or on my iPhone.
I’m so sorry if my questions are redundant.  I added user “lexicom” via Openfire. I didn’t see any additional jabber-id (unless it is hidden or somehow created in the background).
I’m using the iphone client with “lexicom” as the user and the static IP as the server. Again, works fine with Spark, but not on iPhone. IPhone reports that the user ID is not valid.
I also added a new user .(JavaScript must be enabled to view this email address) and tried logging in with that and same result - invalid ID.
Am I to understand that the iPhone client cannot use an IP address to our private server and that I need to set a domain up to point to our server? So I would need to get a domain like myremote.com and then login as .(JavaScript must be enabled to view this email address) in order for the jabber-id to function?

Thank you for your patience.
Steve

I do not understand your question actually and what are mydomain.com, myremote and myemail, etc.

For now Oneteam does only support full domain but we will relax the constrain in the next version.
You can pass the IP as well, but the JID has to include the domain.

Will be fixed by this ticket:
https://support.process-one.net/browse/OTIP-86

Hi,

I’m using OneTeam with Openfire in a multi homed environment. Your problem with your your server name is common to this type of environment and neither specific to OneTeam nor to Openfire. You have to connect with .(JavaScript must be enabled to view this email address) - where server.name has to be resolvable. I solved this with my internal nameserver. I’ve set server.name to the internal IP of my OF server and the external name of the OF server points to it’s external address. Keep in mind that you may have to mirror you complete zone ! Works great for a long time now for me. I’ve several external (not only OneTeam) users and internal users connecting at the same time.

HTH
frantek