Not sure what’s going on:

my company’s corporate IM server seems to want “user.name@company.com” usernames, but the XMPP server is “host.company.com”.

The OneTeam iPhone client’s user profile UI seems to force one of the following:

username:    “user.name@company.com”
XMPP server: “company.com”

OR

username:    “user.name@host.company.com”
XMPP server: “host.company.com”

i.e. the XMPP server hostname seems to be copied out of the username configuration data.

Is there some way to change this behavior?

using port 5223, which I assume OneTeam defaults to SSL.

Thanks!

Forgot to mention the specific error I receive - OneTeam says “Invalid Jabber-ID or password.”

One more thing (sorry…)

this configuration:

username:  “user.name@company.com”
XMPP server: “company.com”

hangs a long time, until timeout apparently, whereas:

username:  “user.name@host.company.com”
XMPP server: “host.company.com”

gives the “Invalid Jabber-ID or password”.

It seems that I need a way to decouple my loginid from the hostname at which the XMPP server can be found.

It is not coupled. You can change the hostname if you want.

Thanks -  I figured this out.

If I change the username to “user.name@company.com”, the OneTeam client will alter the server name that I had previously set, from “host.company.com” to “company.com”.

So what I needed to do was to change the server name AFTER setting the username, and just leave the username alone.

Still not succeeding, though - now I wait apparently forever while OneTeam says “connecting”.

Is there any way to obtain diagnostics so I can have some idea what’s going on?

I’m pretty sure OneTeam is talking to my company’s XMPP server, since before I fixed the username problem, it told me “Invalid Jabber-ID or password.”

Thanks.

Set your username to .(JavaScript must be enabled to view this email address) for example, then change the host name.

Thanks, that part works.

It’s after having correctly set the username (.(JavaScript must be enabled to view this email address)) and hostname (host.company.com) that I get an apparently infinite wait “Connecting…”

*Sometimes* the “profile” page will show a “contact list” button, giving me the option to load it or update it - but on the “contact list” page, OneTeam always says “Connecting…”

So far, I’m unable to chat.

If I knew what OneTeam was trying to achieve and where it’s failing - i.e. unable to contact server, authentication failed, authentication succesful, but problems loading my contact list - I guess I’d have a better idea whether the OneTeam client might eventually work out for me.

Is there any way to determine what OneTeam is doing while it is infinitely in this “connecting” state?

I’m in for $5.99 ( but more importantly, my time and yours) with no idea what’s going wrong.

Thanks in advance.