For the quickest reply, please use our new Customer Helpdesk and Feedback platform
 
   
 
OneTeam GTalk for iPhone - push not working
Posted: 31 March 2010 01:54 PM   [ Ignore ]
Newbie
Rank
Total Posts:  2
Joined  2010-03-31

Hi,

I’ve just bought OT GTalk for iPhone and I’m trying to make push notifications work.
I enabled push in OT push settings (enable push=on) and set session duration to 24h.
I also allowed notifications for OT GTalk app in iPhone settings (Badges, Alerts, Sounds).

But after I close OT GTalk my account is becoming offline and messages are not delivered until I start app again. So I’m not receiving push notifications on the iPhone.

What am I doing wrong? How to make push for GTalk work?

P.S.
on the same iPhone push with other applications (IM+, Facebook for example) are working perfect.
IM+ is too heavy for my jabber needs, so I was looking something light and pretty with push notifications.
OT GTalk looks promising, but I can’t make push work.

Profile
 
 
Posted: 31 March 2010 03:13 PM   [ Ignore ]   [ # 1 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  600
Joined  2006-11-12

Hello,

Please send me your userID as private message. We can have a look at the logs.

Thank you !


Mickaël Rémond
http://www.process-one.net

Profile
 
 
Posted: 31 March 2010 03:40 PM   [ Ignore ]   [ # 2 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  600
Joined  2006-11-12

We found a problem of connexion to push system. We will fix that soon.
Thank you for reporting the problem.

Profile
 
 
Posted: 31 March 2010 04:14 PM   [ Ignore ]   [ # 3 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  600
Joined  2006-11-12

Ivan,

Problem is fixed. We had a limitation configured to 12 hours and were rejecting 24 hours push session.
It should work for you now. Please confirm this :)

Profile
 
 
Posted: 31 March 2010 04:23 PM   [ Ignore ]   [ # 4 ]
Newbie
Rank
Total Posts:  2
Joined  2010-03-31

Push now works.
Thank you for quick response :).

Profile