IMtrends reports - Get the facts

Reports on instant messaging trends

There is no substitute for hard facts. That’s why ProcessOne aims to build up a strong collection of reports, white papers and other resources about instant messaging – and make them all freely available here on the IMtrends web site.

This collection of materials will steadily grow over time, so keep coming back to see what’s new. The first report on this site is an illuminating study of the attitudes of UK businesses to instant messaging.



Majority of UK businesses miss out on instant messaging benefits because of security fears

ProcessOne - July 10, 2008

74% say IM could provide collaboration benefits, yet 72% ban it because of security concerns.

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Upcoming research on UK businesses, instant messaging and security

ProcessOne - June 23, 2008

Upcoming research from instant messaging experts, ProcessOne, reveals that 72% of UK businesses have banned the use of public instant messaging (IM) software, such as MSN, AIM and Yahoo!, because of security fears.

Access the full report