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Support > Process-one Subscription
| Expert Technical Support |
Production support from a praised and renowed support team. All support cases are handled by Erlang and ejabberd experts - right from the start. In fact, our core product developers are tasked with spending 25% of their time on support services. Developer support delivers expert Erlang and ejabberd development advice, application architecture assistance and deployment, configuration and tuning tips. |
| Customer Support Portal |
The Process-one Customer Support Portal is an easy to use, efficient, self-service portal that lets you open and track support cases in real-time. |
| Certified Software |
Secure downloads of Process-one products and binary patches that have been extensively tested and that are certified to be virus-free and accessible via the Customer Support Portal. |
| Management tools |
Our subscriber customers are provided with exclusive Management tools, that are maintened and licensed for the duration of the subscription. |
| Exclusive software |
Some of our software are unreleased separate Instant Messaging products that are given to our subscribers. |
| Consulting and Custom Development Discounts |
Process-one subscribers can outsource custom development, get a special rate on Process-one Consulting and Custom Solutions Development and are schedule as high-priority. |
