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# Hosted.IM offers online help
- URL: https://www.process-one.net/blog/hostedim-offers-online-help/
- Published: 2010-10-21T22:00:00.000Z
- Updated: 2024-10-10T14:40:27.000Z
- Author: ProcessOne

Get real-time help on [Hosted.IM](https://hosted.im/?ref=process-one.net), our XMPP hosting service.

[Hosted.IM](https://hosted.im/?ref=process-one.net) is a simple yet featureful XMPP/Jabber hosting service. Free for teams of 5 persons, commercial for more than 5 users (see [pricing](https://hosted.im/portal/plans?ref=process-one.net)), it lets you use your own domain name and offer a chat service in your own organization.

Thus all your team mates or company collaborators are able to connect to this service by using their own XMPP client software: OneTeam, Psi, Gajim, Adium, Pidgin, Trillian, etc.

If you need live help, you just need to click on the green label on the left side of the Hosted.IM view in your browser, it will launch a chat with one of our team members.

![Example live help via chat on Hosted.IM](https://www.process-one.net/images/uploads/DNS_configuration.png)

We will then be able to fill your demands in real-time.

Sometimes the DNS configuration seems to be difficult in some cases. Don’t hesitate to ping us.