With ProcessOne customer support communication solutions, you will be able to engage with your clients as they are using your products! And if your client has a question, an instant communication channel is just a click away to start chatting with your experts.
There are 5 fundamental reasons why instant messaging makes sense for business. Using ProcessOne proven solutions, it also means shorter time to live deployment and less costs.
Looking at all the electronic channels, web chat is the most satisfying for customers. Its satisfaction is comparable to face-to-face or phone interactions, but web chat is much more scalable and cost-effective! According to the eDigital's Customer Service Benchmark, most people prefer live chat over phone conversations, or any other communication channel.
Online retailers' research suggests web chat is most used for pre-sales questions, and by offering easy and seamless experience you maximize your chances to increase sales. By selecting proven ProcessOne customer support messaging solutions you ensure quick implementation and reliabale operation.