Real-time Enterprise Issue #4

Here are the articles concerning business aspects of real-time enterprise we found interesting in Issue #4. To receive this newsletter straight in your inbox on the day it’s published, subscribe here.

AOL is shutting down AIM, its iconic instant messaging service

AOL is shutting down its instant messaging service. For ’90s kids, AOL Instant Messenger, or AIM, was texting and Facebook and Gchat and Twitter DMs all rolled into one.

Slack valued at $5 billion following massive investment

Slack has secured significant new investment money that’s boosted its valuation to $5.1 billion. The workplace instant-messaging service confirmed Monday it raised $250 million from Japanese firm SoftBank.

WhatsApp runs pilots with businesses in India to monetise its services

Instant messaging platform WhatsApp has outlined its two-pronged approach to help businesses reach out to customers through its service and is running pilots with several mid-sized companies in India, its largest market globally.

China blocks instant messaging service WhatsApp

The Open Observatory of Network Interference (OONI), a global observation network for detecting censorship, surveillance and traffic manipulation, suggested on Monday night that Chinese internet service providers started blocking access to WhatsApp on September 23.

China’s top messaging app is back online in Russia

Back in May, China’s biggest messaging app has been unblocked in Russia. Access to WeChat was restored by Russian authorities nearly a week after the app was taken offline for running afoul of the country’s information laws.

What messaging means for the future of customer care

According to a Facebook-commissioned study by Nielsen, 56% of people surveyed would rather message a business than call customer service, and 67% expect to message businesses even more over the next two years.

What will be the future of messaging apps?

It is the year 2017 and we carry the future with us in our pocket – that is a simple and sleek mobile device. Texting is one of the most common activities that are performed in a smart phone.

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