IDC: Instant messaging to overtake email in business
Posted by ProcessOne on July 07, 2008According to IDC, instant messaging is set to overtake email as the preferred form of business communication by the second half of 2010.
The research shows that what they call the Hyper-connected have already adopted instant messaging as their primary channel for communication and will be driving instant messaging in the corporate world to the mass effect.
This trend will place instant messaging at the heart of the enterprise communication channels. You can thus expect the focus of the leading instant messaging platform to become security, compliance, robustness and ability to federate with the external world.
A good coverage of IDC research is available from Computerworld UK: IM to overtake email in business claims IDC.
Comments
I think that consumers are being accustomed to instant messaging from their PC from companies like Yahoo and MSN, and more mobile operators offering unlimited use of web browsers, the take-up of MIM is going to increase significantly—leaving SMS and fixed email from PC behind.
Posted by Business Colleges in India on 15 Oct 2008 at 17:59
It’s true popularity of instant messaging increasing day by day. One day will come IM takes replace email.
Posted by Document Archiving on 06 Nov 2008 at 12:48
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