Privacy Policy

Last updated: 2025-01-01

ProcessOne SAS ("we", "our", "us") is committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, and protect your information when you use our websites (process-one.net, fluux.io, ejabberd.im).

Data We Collect

Information you provide directly

Contact form: full name, work email, company name, country (optional), project description and information shared with us when you contact us for assistance or support
Website account or newsletter subscription: name and email address, comments you post on the site and feedback you decide to send us when you read our newsletters

Automatically collected data

We gather technical information relating to you when you use our services, such as:

your internet protocol (IP) address
records of when you logged in or logged out of your account

We also collect technical information aggregated from all our users, such as:

newsletters performance (open rate and included link click rate).
website visitors country, based on IP address

How We Use Your Data

We use your personal data only for:

Customer communication

Responding to your requests and questions
Providing customer support
Processing your orders or service requests

Sending our newsletter and relevant blog posts to people who have subscribed with validation (double opt-in)

Service improvement

Analyzing website usage
Improving user experience
Improving the value we share through our blog posts and our newsletter

Legal Basis for Processing

We process your data based on:

Your consent: for newsletter and blog post sending
Our legitimate interests: to respond to your requests and improve our services
Contract performance: to provide requested services

We do not sell, rent, or share your personal data with third parties, except:

Service providers: web hosting, email services to perform the service (under confidentiality agreements)
Legal obligations: if required by law or competent authority

Data Retention

Customer contact data: retained for 3 years after last contact
Newsletter subscriptions: until unsubscription and associated website account deletion.
Browsing data: maximum 13 months

Your Rights

In accordance with GDPR, you have the following rights:

Right of access: obtain a copy of your data
Right of rectification: correct inaccurate data
Right of erasure: request deletion of your data
Right of portability: retrieve your data in a structured format
Right of objection: object to processing
Right of restriction: limit processing of your data

To exercise these rights, contact us at: dpo@process-one.net

Cookies

Our website uses cookies for:

Essential cookies: website functionality
Analytics cookies: visit statistics (anonymized)

Security

We implement appropriate security measures to protect your data against:

Unauthorized access
Modification, disclosure, or destruction
Accidental loss

International Transfers

If your data is transferred outside the European Union, we ensure appropriate safeguards are in place (standard contractual clauses, adequacy decisions).

Minors

Our website is not intended for minors under 16 years old. We do not knowingly collect personal data from children under 16.

Changes to This Policy

We may modify this privacy policy. Changes will be posted on this page with the update date.

Contact

For any questions regarding this privacy policy or your personal data:

ProcessOne SAS
Address: 4, rue Pétrelle 75009 Paris, France
Email: dpo@process-one.net

Data Protection Officer:
Email: dpo@process-one.net