1. Site publisher
2. Hosting
3. Privacy policy
Last updated: January 1, 2025
ProcessOne SAS ("we", "our", "us") is committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, and protect your information when you use our websites (process-one.net, fluux.io, ejabberd.im).
3.1 Data we collect
Information you provide directly
- Contact form: full name, work email, company name, country (optional), project description
- Newsletter subscription: name and email address, comments and feedback you send us
Automatically collected data
- IP address, login and logout records
- Newsletter performance (open rate, click rate) and visitor country aggregated from all users
3.2 How we use your data
Customer communication: responding to your requests, providing support, processing orders.
Newsletter: sending updates to subscribers who have confirmed via double opt-in.
Service improvement: analyzing website usage, improving user experience and content quality.
Legal basis: your consent (newsletter), our legitimate interests (responding to requests and improving services), and contract performance (providing requested services).
3.3 Data sharing
We do not sell, rent, or share your personal data with third parties, except with service providers (web hosting, email services) under confidentiality agreements, or when required by law.
3.4 Data retention
- Customer contact data: 3 years after last contact
- Newsletter subscriptions: until unsubscription and account deletion
- Browsing data: maximum 13 months
3.5 Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, and port your personal data, and the right to object to or restrict its processing. To exercise these rights, contact us at dpo@process-one.net.
Our website is not intended for minors under 16 years old. We do not knowingly collect personal data from children under 16.
3.6 Cookies
Our website uses essential cookies for basic functionality and analytics cookies for anonymized visit statistics. If your data is transferred outside the European Union, we ensure appropriate safeguards are in place (standard contractual clauses or adequacy decisions).
3.7 Contact
We may modify this privacy policy. Changes will be posted on this page with the update date.