IMtrends reports - Get the facts

Reports on instant messaging trends

There is no substitute for hard facts. That’s why ProcessOne aims to build up a strong collection of reports, white papers and other resources about instant messaging – and make them all freely available here on the IMtrends web site.

This collection of materials will steadily grow over time, so keep coming back to see what’s new. The first report on this site is an illuminating study of the attitudes of UK businesses to instant messaging.



Strategic Guide: The Interpersonal Web

Marek Foss - March 30, 2010

Instant messaging has grown so rapidly in popularity and usage that it is shaping the next era in the evolution of the Internet. This Strategic Guide explains how demand for more real-time communication and personalised content is leading to the emergence of the Interpersonal Web.

Access the full report

Strategic Guide: Instant Messaging and Security

Mickaël Rémond - November 06, 2009

ProcessOne releases its Strategic Guide on Instant Messaging Security. It focuses on the impact of Instant Messaging on businesses, explore possible security risks of Instant Messaging usage and give advices on how to mitigate them.

Access the full report

Lack of education restricts growth of mobile instant messaging

ProcessOne - February 04, 2009

As survey reveals growing user frustration with text messaging

Access the full report

Majority of UK businesses miss out on instant messaging benefits because of security fears

ProcessOne - July 10, 2008

74% say IM could provide collaboration benefits, yet 72% ban it because of security concerns.

Access the full report

Upcoming research on UK businesses, instant messaging and security

ProcessOne - June 23, 2008

Upcoming research from instant messaging experts, ProcessOne, reveals that 72% of UK businesses have banned the use of public instant messaging (IM) software, such as MSN, AIM and Yahoo!, because of security fears.

Access the full report